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Frequently Asked Questions

You have questions. We have the answer.

Have a question for us? It may have already been answered in our helpful Frequently Asked Questions (FAQ). Please review the questions below. If you do not find an answer to your question, feel free to contact us.
+How do I figure out the cubic feet of my shipment?
Charges are based on the total cubic feet or density, whichever is greater. Unless something you are shipping is extremely heavy in relation to the size, all you'll need are the dimensions.

12" x 12" x 12" = 1728
1728 ÷ 1728 = 1cf

To figure cubic feet, multiply (in inches) the length x width x height and divide that total by 1728.

For example, a package that measures 48" long x 40" wide x 36" high:
48 x 40 x 36 ÷ 1728 = 40cf

If you have 5 packages, all with different measurements, use the above computation to figure each cubic foot measurement, then add all cubic feet totals for your grand total.

+How do I ship my automobile?
We do not ship automobiles as there are special vehicle preparation and documentation requirements to ship overseas. We will, however, be happy to steer you in the right direction for making arrangements to ship these items.
+When do I need to have my shipment at Hawaiian Express Service for shipping to Hawaii?
Cutoff times vary, but USUALLY by noon the day prior to shipping. For confirmed cutoff times, please contact your local Hawaiian Express Service terminal.
+Is my shipment insured?
Shipments are insured for the "invoice" value of the goods while in our possession. Liability is limited to $1,000 per package while shipment is on board vessel. Additional marine insurance is available via outside agencies.
+How long will it take my shipment to reach my customer?
See our Shipping Schedules for approximate shipping days. The number of days is approximate as there maybe unforeseen delays such as weather delays and schedule changes due to vessel breakdown, etc.
+What does collect mean?
Collect means that the receiver (consignee) of the freight is responsible for all shipping charges. The term Driver Collect means that no credit will be extended and that the freight charges must be paid for at the time of delivery.
+What does prepaid mean?
Prepaid means that the shipper of the freight is responsible for payment of all charges. There are three ways to pay a freight bill:
  1. There are multiple ways to pay your bill. We accept: credit cards, certified checks, or cash. Credit Card payments will be charged a 2% convenience fee.
  2. Via direct billing. An application for direct billing must be completed and forwarded to our Corporate Offices for approval. If approved, a bill will be mailed to the Shipper for payment.
+What is a C.O.D.?
C.O.D. stands for Collect On Delivery. A C.O.D. is the invoice or dollar value of the goods which a shipper wants to collect from the receiver upon delivery. (Not just the freight charges). The C.O.D. amount must be stated in a specific place and format on the original Bill of Lading before the carrier receives the goods for transport. Upon delivery and collection of the funds from the receiver, the funds are transferred to the shipper. There is a fee charged for this service. Contact your local terminal for C.O.D. fees.
+Are there packaging requirements?
As shipments will be loaded around other cartons, crates and palletized shipments, contents should be protected to prevent damage from normal freight handling practices. Shipping glass requires it to be packed in an "A-frame". See pics below for examples of proper packaging of glass.

Proper "A-frame" packaging examples for shipping glass:
    


+Is any special documentation required for shipping to Hawaii?
Hawaii-bound freight moves just like any domestic shipping would. The only document required is the standard domestic Bill of Lading. If, however, you are shipping Hazardous Goods, more documentation is required. Learn about Hazardous Goods shipping.
+What paperwork do I need to move my shipment to Guam?
All freight coming into Guam must go through Guam Customs. They require a commercial or proforma invoice which states the dollar value of the product entering the country. This must be broken down by product and not just a total invoice, for example: 20 pairs of shoes at $10.00 each for $200.00, 5 pairs of gloves at 1.00 each for $5.00, total shipment $205.00. This invoice along with your regular bill of lading is the only paperwork needed for Guam.
+How are freight charges calculated?
Ocean costs are based on the size of the shipment. All ocean charges from the port to final destination are based on the cubic feet of your shipment. Pricing has several components. Ocean rate is for the actual vessel transportation on the ocean. Wharfage is a fee assessed by the ports for each container. Hawaiian Express combines Ocean & Wharfages into one fee. Delivery rate is based on the specific destination (zip code) on the islands. This fee will be based on either an actual delivery, a spot, or will-call. There is also a fuel surcharge to help recover the exceptionally high cost of fuel, and a terminal handling fee. You can contact your local Hawaiian Express terminal for current rates as they change periodically.
+How much freight can fit in a container?
When figuring if your freight will fit in a specified container, please note the DOOR OPENING dimensions as it will need to fit within those specified. When in doubt, call your local Hawaiian Express Service terminal.

Containers vary in size and the volume they will hold. Hawaiian Express Service can ship 20', 40' and 45' containers. For a list of these containers and their volume, see below:

Door Opening: 7'6"W x 7'4"H
Inside Length: 19'4"
Inside Width: 7'6"
Inside Height: 7'8"
Empty Weight: 4,870 lbs.
Cubic Capacity: 1,172 ft.
Door Opening: 7'8"W x 7'6"H
Inside Length: 39'6"
Inside Width: 7'9"
Inside Height: 7'10"
Empty Weight: 7,800 lbs.
Cubic Capacity: 2,387 ft.

Door Opening: 7'8"W x 8'6"H
Inside Length: 39'5"
Inside Width: 7'8"
Inside Height: 8'10"
Empty Weight: 8,160 lbs.
Cubic Capacity: 2,686 ft.
Door Opening: 7'8"W x 8'6"H
Inside Length: 44'5"
Inside Width: 7'6"
Inside Height: 8'10"
Empty Weight: 10,000 lbs.
Cubic Capacity: 3,030 ft.
+What is the proper way to palletize freight?
As square on the pallet as possible, without hanging over the edges, and as flat on top as possible. If boxes on the bottom hang off the edge of the pallet, the weight of boxes above it will force the bottom box to crush down.
Incorrect Correct
Incorrect Pallet Correct Pallet

Remember, when we rate freight, we based it on the total cubic feet. In the picture below, if those top boxes were layed down flat, the shipment would have shipped cheaper:
Improper Stack
Incorrect Stack